• You have the option to select your desired product from our store with tailored measurements or modifications. Additionally, you may request a completely new model to be created according to your specifications. Subsequently, we will provide you with a detailed price quotation.
• Upon your confirmation, we will furnish you with 3D renderings of your chosen product. Any adjustments or modifications can be made according to your preferences at this stage.
• Following your selection, you will be able to choose the marble slab from our specialized marble atelier, which will be utilized exclusively for your product.
• Upon your final approval, we will commence production of your customized item. Once the final version is completed and approved by you, it will be promptly prepared for shipment.

Last updated: January 26, 2026

Production Times

• Made to order: Each item is produced specifically for you.
• Typical timeline for UK & EU: 

3-5 weeks for production. No additional taxes apply; the price shown at checkout is final and no customs clearance is required.

Delivery Methods

1) Standard Freight (Door / Threshold) 

• Delivery to the first accessible entrance of the building. No indoor service, unpacking, or assembly included.
  
• Signature is required.
• Scheduling window is provided by the carrier; you’ll receive a call/text to confirm.

2) White Glove Delivery — Paid upgrade UK

• In-home placement, uncrating, assembly, and debris removal. Ground-level or service-elevator access only. Custom quote otherwise.
• Delivery time is 1 week. (Delivery time excludes production)
• Does not include structural modifications, wall mounting, surface polishing, or moving existing furniture.
• Any stairs, difficult access (tight corners, narrow doors), and hoisting may incur additional fees—see Access & Extra Fees.

Access Rules & Extra Fees

• Confirm clear, safe access from the truck to the final location, including door widths, hall turns, elevator dimensions, and stair details.
  
• Missed appointments may incur re-delivery fees.

Inspection & Delivery Day Checklist

• Inspect packaging upon arrival. If you see damage or tampering, note it on the delivery receipt/POD before signing (e.g., “crate damaged on right side—photos taken”).
• Photograph any visible damage to both the packaging and the product.
• Report damage within 48 hours to info@hamamdecor.uk with your order number, delivery photos, and a brief description.
• Keep all packaging until we confirm next steps.

Last updated: January 26, 2026

Made-to-Order Products

All HamamDecor pieces are handcrafted and produced exclusively to order according to the specifications selected at checkout, including dimensions, stone selection, and finish.

As our products are custom-made and manufactured based on individual customer specifications, they fall under the custom goods exemption in accordance with UK and EU consumer regulations.

For this reason, orders cannot be cancelled, returned, or refunded once production has begun.

Order Accuracy

Every piece is manufactured according to the confirmed order specifications.

If the item you receive does not match the confirmed specifications, we will arrange a replacement or appropriate resolution at no additional cost.

Our team will coordinate the entire process directly with you to ensure a smooth and professional resolution.

Delivery Inspection

We take great care to ensure that every piece arrives safely and in perfect condition.

Upon delivery, we kindly ask that items are inspected within 48 hours.

If any issue is identified, please contact us within 48 hours of delivery and provide clear photographs of the item and packaging so our team can review the situation.

Damaged Items

In the unlikely event that an item arrives damaged during transit, we will arrange a replacement or appropriate solution as quickly as possible.

Customers are not required to manage shipping claims or carrier disputes directly. Our team will handle the process on your behalf.

Our Commitment

We stand behind the quality, craftsmanship, and integrity of every Hamam Decor piece.

If any issue arises with your order, our team will always work with you to find a fair and reasonable solution.

Each piece is produced with care and delivered with full protection to ensure it arrives exactly as intended.

EU & UK Consumer Rights Notice

Nothing in this policy affects your statutory consumer rights under applicable UK and EU consumer protection laws.

Please note that the 14-day right of withdrawal does not apply to goods that are made to the consumer’s specifications or clearly personalised, in accordance with applicable UK and EU consumer regulations.

Last updated: January 26, 2026

All orders are carefully produced to order and shipped with trusted logistics partners to ensure safe international delivery.

Estimated production and delivery timelines will be provided at checkout and confirmed once your order is placed.

United Kingdom & European Union

Orders shipped to the United Kingdom and the European Union are delivered on a Delivered Duty Paid (DDP) basis.

All applicable taxes are included in the final price shown at checkout. This means you will not be required to pay any additional charges upon delivery.

Our logistics partners handle all customs procedures and import formalities to ensure a smooth and seamless delivery experience.

No hidden import fees or unexpected delivery charges.

Delivery & Handling

Each piece is carefully packed in protective wooden crates designed for international transport to ensure it arrives safely.

Depending on the product and destination, delivery options such as curbside delivery or white-glove delivery may be available at checkout.

Last updated: January 26, 2026

At HamamDecor, every delivery is personally coordinated by our team to ensure a seamless experience from production to arrival.

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Standard Delivery

For all standard deliveries, our team will contact you in advance of shipment.

We will:

* Confirm the delivery address and selected shipping level
* Ensure all details are accurate prior to dispatch
* Provide delivery day notification once scheduled

Where applicable, a delivery appointment will be arranged based on availability.

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White Glove Delivery

For White Glove deliveries, coordination is handled directly with you prior to dispatch.

Our team will:

* Confirm access requirements and delivery details
* Schedule a mutually agreed delivery date
* Coordinate in-home placement according to the selected service level

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Our Commitment

We remain directly involved throughout the delivery process to ensure your piece arrives safely, professionally, and as expected.