Shipping Policy

Production Times

• Made to order: Each item is produced specifically for you.
• Typical timeline for UK & EU: 

3-5 weeks for production. No additional taxes apply; the price shown at checkout is final and no customs clearance is required.

Delivery Methods

1) Standard Freight (Door / Threshold) 

• Delivery to the first accessible entrance of the building. No indoor service, unpacking, or assembly included.
  
• Signature is required.
• Scheduling window is provided by the carrier; you’ll receive a call/text to confirm.

2) White Glove Delivery — Paid upgrade UK

• In-home placement, uncrating, assembly, and debris removal. Ground-level or service-elevator access only. Custom quote otherwise.
• Delivery time is 1 week. (Delivery time excludes production)
• Does not include structural modifications, wall mounting, surface polishing, or moving existing furniture.
• Any stairs, difficult access (tight corners, narrow doors), and hoisting may incur additional fees—see Access & Extra Fees.

Access Rules & Extra Fees

• Confirm clear, safe access from the truck to the final location, including door widths, hall turns, elevator dimensions, and stair details.
  
• Missed appointments may incur re-delivery fees.

Inspection & Delivery Day Checklist

• Inspect packaging upon arrival. If you see damage or tampering, note it on the delivery receipt/POD before signing (e.g., “crate damaged on right side—photos taken”).
• Photograph any visible damage to both the packaging and the product.
• Report damage within 48 hours to info@hamamdecor.uk with your order number, delivery photos, and a brief description.
• Keep all packaging until we confirm next steps.